What is the material you are currently working with?
Currently we are working with a 40% post-industrial
recycled resin. We purchase this non-toxic translucent material filled with a variety
of organic patterns, which allows nature to show its simple beauty. Hand-crafting this material into objects of our liking, we can bend, twist and mount this material forming just about anything including your ideas. We have the ability to combine this material with metal and or wood, using some of our very talented artists for lamps and lighting, furniture, art sculptures or many endless possibilities. Please contact us with your design needs.
What are your custom order policies?
We love to do custom orders! We require a 50% deposit on most custom work, with the remainder of the balance due before receiving/shipment. No returns or exchanges on custom orders. We will do our best to communicate clearly with you during the process to ensure your ideas become the finished product.
Is the Quail Hollow Studios store a secure online store?
Yes. PayPal handles our credit card processing. You DO NOT need a PayPal account to process your order.
What credit cards do you accept?
We accept all major credit cards. You can send a check also, we will need to wait for the check to clear before sending your order.
What are shipping and handling charges?
We charge $5 for the first set of Qosters, $7 for two sets. Napkin rings are $5 for first tow sets, $7 dollars for the third. Other products have their own shipping charges.
What carrier do you use to ship?
UPS. Tracking information will be made available upon request.
When do products ships after I place my order?
Products will ship within 48 hours of placing your order.
Where do you ship?
Where do you live? You want it, we'll get it to you. Shipping costs adjusted accordingly.
I've noticed some scratches on my item, what's the deal?
The material we purchase is almost exclusively reclaimed, which is essentially recycled twice (remember it's 40% recycled to start with). Every now and then, the material has some minor light surface scratches. Hand crafting all our products, we only let out what we feel is acceptable. We know that recycled materials are not always perfect, and we appreciate your understanding in this matter. If your product is not to your liking, for any reason, simply return the specific item or the set if you wish and we will gladly replace it for a like kind.
What is your return policy?
If you are in any way unsatisfied with your purchase, simply return the unopened product to us within 15 days of receipt for a refund or exchange. Any product returned that has been "opened" (such as a set of Qosters™ without the tag, and out of its original packaging) or appears "used" (such as water spots or stains, or chips, scratches or nicks) will not be granted either a refund or exchange. The appearance of "opened" and "used" are at the sole discretion of Quail Hollow Studios. If you have any questions or concerns, please contact us before you ship the product back.
If you want an exchange: returned items may be exchanged for a like item, such as a different style set of Qosters™. You are responsible for any shipment costs incurred while returning the product. You will be charged an additional shipping & handling fee in order to receive the new item.
If you want a refund: A restocking fee of 10% will be issued and initial shipping & handling costs cannot be refunded. You are responsible for any shipment costs incurred while returning the product. Your money will be refunded directly to the credit card that you used to purchase your Qosters™.
Return address: Quail Hollow Studios 11007 S 1555 E Sandy, UT 84092
How do I get in touch if I have any other questions?
Contact us here.